Ontario Waterway Cruises Inc. is a family-owned tourism business offering multi-day cruise experiences through Ontario’s waterways. Operating as a “floating resort,” the company delivers high-quality hospitality experiences to a loyal and predominantly mature clientele. Ontario Waterway Cruises is seeking an Operations Manager to oversee day-to-day operations and support the continued success of the business. This is a hands-on leadership opportunity within a close-knit, dynamic team environment.

The Operations Manager will oversee daily operations across administration, logistics, and marketing, ensuring smooth and consistent delivery of our core product a 5-day cruise experience.

This role requires a highly adaptable leader who can manage recurring operational cycles while maintaining a strong focus on efficiency and customer experience.

YOUR DAY TO DAY

• Oversee daily office operations, including reservations, ticketing, and internal coordination
• Manage payroll processes and employee-related administration
• Maintain financial records and ensure accounts remain current
• Coordinate logistics related to cruise operations (e.g., transportation, scheduling, deliveries)
• Support customer service operations by addressing escalated inquiries and concerns as needed
• Ensure timely communication of itinerary updates or operational changes
• Maintain and update the company website and customer database systems
• Coordinate ongoing marketing initiatives, including brochures and digital outreach
• Manage key annual operational activities (e.g., brochure production, bus bookings, year-end financial preparation, seasonal recruitment)
• Coordinate servicing and maintenance of company vehicles and operational assets
• Liaise with vendors and external partners
• Provide oversight of IT systems and office technology
• Identify and implement process improvements to support operational efficiency
• Partner closely with ownership in a hands-on leadership capacity

WHAT YOU BRING

• Progressive experience in operations, hospitality, tourism, or a related environment (e.g., resort, seasonal business)
• Experience managing multiple priorities in a fast-paced, hands-on environment
• Strong customer service experience and ability to manage complex or sensitive situations
• Experience overseeing administrative functions such as payroll, scheduling, or financial tracking
• Exposure to marketing coordination, digital platforms, or customer database systems
• Experience working in seasonal or variable-demand environments is considered an asset
• Basic mechanical aptitude required (marine experience considered an asset, not required)

WHAT’S IN IT FOR YOU

• Hands-on leadership role with direct collaboration with ownership
• Opportunity to make a meaningful impact through process improvements and operational support
• Stable and structured operational environment with predictable seasonal cycles
• Exposure to all aspects of business operations, including logistics, marketing, and administration
• Collaborative, close-knit team environment
• Competitive compensation with flexibility based on individual needs
• Lifestyle-oriented role within a seasonal business

We are committed to creating an inclusive, accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates during all aspects of the recruitment and selection process. If you require accommodation, please contact us at felicia.scaviarupi@mnp.ca to discuss your needs.

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